Return & Global Shipping Policy

Last Updated: August 1, 2026

Part I: Global Shipping

1. Shipping Destinations

We ship worldwide to the following regions:

• Asia-Pacific: Southeast Asia (Thailand, Malaysia, Singapore, Indonesia, Philippines, Vietnam), Japan, South Korea, Hong Kong (China), Taiwan (China)
• Europe: All EU member states, United Kingdom, Switzerland, Norway
• North America: United States, Canada
• Middle East: UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman
• Oceania: Australia, New Zealand

2. Shipping Methods & Estimated Delivery

Orders are processed within 1-2 business days. Orders placed on weekends or holidays are processed the next business day.

3. Shipping Rates

• Free Standard Shipping: Orders over US$200 (automatically applied at checkout)
• Standard International: Calculated based on destination and weight (displayed at checkout)
• Express: Calculated based on destination and weight
• Premium Insured: Flat rate US$35 + shipping cost

For B2B wholesale orders, shipping rates are negotiated separately.

4. Tracking & Delivery

All shipments include tracking. Once your order ships, you will receive:

• Email confirmation with tracking number
• Real-time tracking via 17Track / AfterShip integration
• Delivery status updates (in transit, out for delivery, delivered)

You can track your order anytime from your Order Center or via the tracking link in your confirmation email.

5. Customs, Duties & Taxes

• Import duties, customs fees, and taxes are the responsibility of the buyer
• Rates vary by country — please check your local customs regulations before ordering
• We provide accurate customs declarations with each shipment
• For EU customers: VAT is calculated and displayed at checkout
• We cannot mark items as "gifts" or undervalue shipments on customs forms

6. Lost or Damaged Shipments

If your package is lost in transit or arrives damaged:

• Contact us within 48 hours of delivery (for damage) or within 30 days (for lost items)
• Provide photos of damaged packaging and items
• We will file a claim with the carrier and arrange a replacement or refund
• Premium Insured shipments are fully covered for loss or damage

Part II: Return & Refund Policy

7. Return Eligibility

We accept returns under the following conditions:

• Returns must be initiated within 14 days of delivery
• Items must be unused, unworn, and in original condition
• All original packaging, certificates, and accessories must be included
• Blessed/consecrated items may have special return conditions — see below

8. Non-Returnable Items

The following items cannot be returned:

• Custom or personalized orders
• Items that have been worn, altered, or damaged by the customer
• Items without original authentication certificates
• Sale/clearance items (marked as "Final Sale")
• Digital products (divination results, digital guides)

9. Return Process

1. Email returns@himalayaprana.com with your order number and reason for return
2. Receive return authorization and instructions within 2 business days
3. Ship the item back using a trackable shipping method
4. Once received and inspected, refunds are processed within 5-7 business days

Return shipping costs are the responsibility of the buyer unless the item is defective or we made an error.

10. Refund Method

• Refunds are issued to the original payment method (Stripe, PayPal, etc.)
• Processing time: 5-10 business days after refund is approved
• Shipping costs are non-refundable (unless return is due to our error)
• Currency exchange rate differences are the buyer's responsibility

11. Blessed & Consecrated Items

Items that have undergone traditional Tibetan Buddhist blessing ceremonies carry unique spiritual energy. For these items:

• Returns are accepted under the same 14-day policy
• Items must be returned in their original blessed state (unworn, unaltered)
• Out of respect for the blessing tradition, we ask that you consider the purchase carefully before ordering

12. Wholesale Orders

B2B wholesale orders have separate return policies as negotiated in the wholesale agreement. Contact your account manager for details.

Part III: Contact

For shipping or return questions:

• Email: support@himalayaprana.com
• Returns: returns@himalayaprana.com
• Track your order: Order Center