Privacy Policy

Last Updated: August 1, 2026

1. Introduction

HimalayaPrana ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website himalayaprana.com (the "Site"). Please read this policy carefully. By using the Site, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information: When you make a purchase, register for an account, subscribe to our newsletter, or participate in our divination service, we may collect:

• Name, email address, and contact details
• Shipping and billing address
• Payment information (processed securely by Stripe/PayPal — we do not store full credit card numbers)
• Order history and preferences
• Account credentials

Automatically Collected Information: When you visit our Site, we automatically collect:

• IP address and approximate geographic location
• Browser type and device information
• Pages visited and time spent
• Referring URLs
• Cookies and similar technologies

3. How We Use Your Information

We use your information for the following purposes:

• Processing and fulfilling orders, including shipping and delivery
• Sending order confirmations, shipping updates, and delivery notifications
• Providing customer support
• Sending marketing communications (with your consent)
• Improving our website and user experience
• Fraud prevention and security
• Complying with legal obligations
• Personalizing multi-currency and regional settings via IP detection

4. GDPR Compliance (EU/EEA Users)

If you are located in the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):

• Right to Access: Request a copy of personal data we hold about you
• Right to Rectification: Correct any inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, contact us at privacy@himalayaprana.com. We will respond within 30 days.

5. CCPA Compliance (California Residents)

California residents have the right to:

• Know what personal information is collected, used, shared, or sold
• Delete personal information held by businesses
• Opt-out of the sale of personal information
• Non-discrimination for exercising CCPA rights

We do not sell personal information. To exercise your CCPA rights, contact privacy@himalayaprana.com.

6. Cookies Policy

We use cookies and similar tracking technologies to:

• Remember your preferences (language, currency, cart items)
• Analyze site traffic via Google Analytics
• Enable social media sharing and pixel tracking (Facebook, TikTok)
• Provide essential site functionality

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

7. Data Sharing & Third Parties

We share your information with trusted third parties solely for business operations:

• Payment Processors: Stripe, PayPal, PingPong — for secure payment processing
• Shipping & Logistics: DHL, UPS, FedEx, and logistics tracking partners (17Track, AfterShip)
• Marketing: Klaviyo (email marketing), Google Analytics 4, Facebook/TikTok Pixel
• Customer Service: Zoho email services

We do not sell your personal data to third parties.

8. Data Security

We implement industry-standard security measures including:

• SSL/TLS encryption for all data transmission
• Secure payment processing (PCI-DSS compliant)
• Regular security audits and monitoring
• Access controls and authentication

9. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Order records are retained for tax and accounting purposes for a minimum of 7 years.

10. Children's Privacy

Our Site is not intended for individuals under 16 years of age. We do not knowingly collect personal information from children.

11. International Data Transfers

Your data may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.

13. Contact Us

For questions about this Privacy Policy or our data practices:

• Email: privacy@himalayaprana.com
• Contact Form: Available on our website
• Mailing Address: Available upon request