Returns & Refund Policy

Last Updated: August 6, 2026

1. Return Eligibility

We accept returns under the following conditions:

• Returns must be initiated within 14 days of delivery
• Items must be unused, unworn, and in original condition
• All original packaging, certificates, and accessories must be included
• Blessed/consecrated items may have special return conditions — see below

2. Non-Returnable Items

The following items cannot be returned:

• Custom or personalized orders
• Items that have been worn, altered, or damaged by the customer
• Items without original authentication certificates
• Sale/clearance items (marked as "Final Sale")
• Digital products (divination results, digital guides)

3. Return Process

1. Email returns@himalayaprana.com with your order number and reason for return
2. Receive return authorization and return shipping instructions within 2 business days
3. Ship the item back using a trackable shipping method (buyer responsible for return shipping unless item is defective)
4. Once received and inspected, refunds are processed within 5-7 business days

Return shipping costs are the responsibility of the buyer unless the item is defective or we made an error.

4. Refund Method

• Refunds are issued to the original payment method (Stripe, PayPal)
• Processing time: 5-10 business days after refund approval
• Shipping costs are non-refundable (unless return is due to our error)
• Currency exchange rate differences are the buyer's responsibility

5. Defective or Incorrect Items

If you receive a defective or incorrect item:

• Contact us within 48 hours of delivery with photos of the issue
• We will provide a prepaid return label
• Replacement or full refund will be processed within 5 business days of receiving the return

6. Blessed & Consecrated Items

Items that have undergone traditional Tibetan Buddhist blessing ceremonies carry unique spiritual energy. For these items:

• Returns are accepted under the same 14-day policy
• Items must be returned in their original blessed state (unworn, unaltered)
• Out of respect for the blessing tradition, we ask that you consider the purchase carefully before ordering

7. Exchange Policy

We offer free exchanges for items returned under our policy:

• Exchanges are processed once the original item is received and inspected
• If the replacement item has a higher price, you will be invoiced for the difference
• If the replacement item has a lower price, the difference will be refunded

8. Wholesale Orders

B2B wholesale orders have separate return policies as negotiated in the wholesale agreement. Contact your account manager for details.

9. Chargebacks & Disputes

We encourage customers to contact us directly before initiating a chargeback. We maintain detailed order logs including shipping tracking and communication records for all transactions. Fraudulent chargebacks will be disputed with payment processors and may result in account suspension.

10. Contact

For return or refund questions:

• Email: returns@himalayaprana.com
• Support: support@himalayaprana.com
• WhatsApp: +86 138 0000 0000 (Mon-Fri, 9:00-18:00 GMT+8)